Refund policy
If your queen fails to lay or if your nucleus colony fails to thrive within thirty days please contact us and we will replace it if you will bring us back the original five frames.
If you are not satisfied with our honey please let us know and we will exchange it or send you your money back.
You may return unopened product for replacement, store credit or refund within 30 days of purchase. Gift-with-purchase items are not eligible for replacement, credit or refund. Shipping charges are not refundable.
After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you are not satisfied with our honey please let us know and we will exchange it or send you your money back.
You may return unopened product for replacement, store credit or refund within 30 days of purchase. Gift-with-purchase items are not eligible for replacement, credit or refund. Shipping charges are not refundable.
After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.